Terms and Conditions

Harringay Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Harringay Man and Van provides removal, transport and related services to domestic and commercial customers within our service area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Company refers to Harringay Man and Van, the provider of the services described in these Terms and Conditions.

1.2 Customer refers to any individual, business, or organisation that books or uses the services of the Company.

1.3 Services means removal, man and van, transport, loading, unloading, packing assistance, and any related services provided by the Company.

1.4 Goods means all items, belongings, furniture, boxes, equipment or materials that are handled, transported or stored by the Company on behalf of the Customer.

1.5 Service Area means the areas in which the Company offers its removal and man and van services, typically including but not limited to the local district around Harringay and surrounding locations, as may be updated by the Company from time to time.

1.6 Contract means the agreement between the Company and the Customer, formed upon confirmation of a booking, incorporating these Terms and Conditions.

2. Booking Process

2.1 Bookings may be made by the Customer by contacting the Company and providing the necessary information, including but not limited to collection and delivery addresses, access details, dates and times, an inventory or description of Goods, and any special requirements.

2.2 The Company will provide a quotation based on the information supplied by the Customer. Quotations may be given as an estimated price or on an hourly rate basis, as specified to the Customer.

2.3 All quotations are given in good faith but are not binding on the Company until confirmed. A booking is only confirmed when the Customer accepts the quotation and the Company issues a confirmation, which may be verbal or written, subject to any deposit or advance payment requirements.

2.4 The Customer is responsible for ensuring that all information supplied to the Company is accurate and complete. The Company reserves the right to revise any quotation or charge additional fees if the information provided proves to be incomplete or inaccurate, or if the scope of the work changes.

2.5 The Company may refuse or cancel a booking at its sole discretion, for example where the work is unsafe, unlawful, or beyond the reasonable capacity of the Company, or where the Customer has previously breached these Terms and Conditions.

3. Services and Service Area

3.1 The Company provides man and van and removal services for domestic and commercial Customers, including local home moves, office moves, furniture transport, and collection and delivery of items within its usual service area.

3.2 Services outside the usual service area may be offered at the Company's discretion and may be subject to additional travel time and mileage charges.

3.3 The Company will use reasonable care and skill in providing the Services. However, timings given for arrival, loading, transit and delivery are estimates only and are not guaranteed, as they may be affected by traffic, access issues, weather, and other circumstances beyond the Company's control.

3.4 The Customer is responsible for arranging suitable access at both collection and delivery locations, including any parking, entry codes or permits required. Any delays or additional costs arising from inadequate access or parking restrictions may be charged to the Customer.

4. Customer Responsibilities

4.1 The Customer must ensure that Goods are properly packed and secured for transport, unless packing services are expressly agreed as part of the booking.

4.2 The Customer must be present, or ensure that an authorised representative is present, at the agreed collection and delivery times to supervise the work, provide instructions, and sign any relevant paperwork.

4.3 The Customer must inform the Company in advance of any Goods requiring special handling, such as fragile items, items of high value, awkward or heavy objects, or items requiring disassembly or reassembly.

4.4 The Customer remains responsible for securing valuables, important documents, money, jewellery and similar items. The Company recommends that such items are transported personally by the Customer and not included in the Goods.

4.5 The Customer must not include in the Goods any items that are prohibited, dangerous, illegal, explosive, flammable, perishable beyond reasonable transit time, or otherwise unsuitable for transport, including but not limited to gas cylinders, fuel, firearms, illegal substances, and hazardous chemicals.

5. Payments and Charges

5.1 The Customer agrees to pay the charges for the Services as quoted or as calculated in accordance with the Company's current rates. Charges may include, without limitation, labour, vehicle use, mileage, tolls, congestion or emission zone charges, parking charges, and any additional fees agreed or reasonably incurred.

5.2 The Company may require a deposit or prepayment to confirm a booking. Any required deposit amount and due date will be notified to the Customer at the time of booking.

5.3 Unless otherwise agreed, remaining balances are due on completion of the Services on the day of the move or transport. The Company accepts payment by the methods specified at the time of booking.

5.4 Where Services are charged on an hourly basis, the chargeable time will run from the agreed arrival time or the actual arrival time, whichever is later, until completion of the work, including any waiting time caused by factors outside the Company's control.

5.5 If payment is not made when due, the Company reserves the right to charge interest on any overdue amount at the statutory rate and to recover any reasonable costs of collection, including legal fees and enforcement costs.

5.6 The Customer is not entitled to withhold any part of the agreed charges due to alleged loss, damage, or other claims, which must be dealt with under the complaints and liability provisions of these Terms and Conditions.

6. Cancellations and Changes

6.1 The Customer may cancel or request to change a booking by notifying the Company as soon as possible. All cancellations and changes are subject to this clause.

6.2 If the Customer cancels more than 72 hours before the scheduled start time, any deposit paid may be refunded at the Company's discretion, less any non-recoverable costs already incurred.

6.3 If the Customer cancels within 72 hours but more than 24 hours before the scheduled start time, the Company may retain part or all of the deposit, or charge a cancellation fee up to a reasonable percentage of the quoted price, to reflect wasted time and resources.

6.4 If the Customer cancels within 24 hours of the scheduled start time, or fails to be present at the agreed time and place, the Company may charge up to the full quoted amount.

6.5 Requests to change the date, time, or scope of the Services are subject to availability. The Company does not guarantee that changes can be accommodated. If changes cannot be agreed and the Customer cancels, the cancellation provisions in this clause will apply.

6.6 The Company may cancel or postpone the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, accidents, illness, vehicle breakdowns, or safety concerns. In such cases, the Company will seek to rearrange the Services at a mutually convenient time, and any deposit will be transferred to the rescheduled booking. The Company will not be liable for any indirect or consequential losses arising from such cancellation or postponement.

7. Liability and Limitations

7.1 The Company will take reasonable care when handling, loading, transporting and unloading the Goods. However, the Company's liability for loss of or damage to Goods is subject to the exclusions and limitations set out in this clause.

7.2 The Company will not be liable for any loss or damage arising from:

a. inadequate or improper packing by the Customer where packing services were not provided by the Company

b. handling of Goods against the Company's advice

c. normal wear and tear, deterioration, or pre-existing defects

d. fair handling of Goods that are inherently fragile, poorly constructed, or unsuitable for transport

e. delays, traffic, or circumstances beyond the Company's reasonable control

f. failure of the Customer to secure valuable or sensitive items.

7.3 The Company's liability for loss of or damage to Goods, where liability is accepted, will be limited to the reasonable cost of repair or replacement, taking into account age, condition and market value, and subject to an overall cap per job as notified by the Company from time to time.

7.4 The Company will not be liable for any indirect or consequential losses, including loss of profit, loss of use, loss of business, or emotional distress.

7.5 Nothing in these Terms and Conditions excludes or limits the Company's liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law.

8. Claims and Complaints

8.1 If the Customer believes that loss of or damage to Goods has occurred, or is dissatisfied with any aspect of the Services, the Customer must notify the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the work.

8.2 The Customer must provide reasonable details of the alleged loss or damage, including photographs where possible, and must allow the Company a reasonable opportunity to inspect any damaged items.

8.3 The Company will investigate any complaint and may request further information. The Customer agrees to cooperate in good faith to resolve the matter.

8.4 Any offer of compensation or other remedy is made at the Company's discretion in accordance with these Terms and Conditions and any applicable law.

9. Waste, Disposal and Environmental Regulations

9.1 The Company operates in accordance with applicable waste, environmental and recycling regulations within the United Kingdom.

9.2 The Company is a removal and transport service and is not obliged to collect or dispose of waste, rubbish, or items designated as waste, unless expressly agreed as part of the Services.

9.3 Where the Company agrees to remove items for disposal, the Customer confirms that they have the right to dispose of those items and that the items do not include hazardous or prohibited waste.

9.4 The Customer must not request the Company to dispose of any hazardous, clinical, toxic, or controlled waste, including but not limited to chemicals, asbestos, medical waste, or illegal items.

9.5 Any disposal services will be carried out in accordance with applicable regulations and may be subject to additional charges, which will be confirmed to the Customer in advance where reasonably practicable.

9.6 The Customer is responsible for any penalties, fines or legal consequences arising from the inclusion of prohibited or hazardous items in the Goods, whether for transport or disposal, except where the Company has expressly agreed in writing to handle such items in compliance with relevant regulations.

10. Access, Parking and Property Damage

10.1 The Customer must arrange suitable parking for the Company's vehicles at both collection and delivery addresses, including any necessary permits or permissions from local authorities, building managers or neighbours.

10.2 The Customer is responsible for any parking charges or fines incurred where suitable parking arrangements have not been made or where restrictions apply that were not disclosed to the Company in advance.

10.3 The Customer should take reasonable steps to protect floors, walls and fixtures at the premises if they are concerned about potential scuffs or marks during the move. The Company will take reasonable care but will not be responsible for minor cosmetic damage that is proportionate to the nature of the work.

11. Storage

11.1 Where the Company agrees to arrange or provide storage, separate terms may apply and will be notified to the Customer.

11.2 The Customer remains responsible for insuring stored Goods unless otherwise agreed in writing. The Company's liability for stored Goods, where any is accepted, will be limited as set out in these Terms and Conditions or any separate storage agreement.

12. Data Protection and Privacy

12.1 The Company will collect and process personal information about the Customer for the purposes of providing the Services, handling payments, managing bookings, and complying with legal obligations.

12.2 The Company will take reasonable steps to keep Customer information secure and will not share it with third parties except where necessary to provide the Services, process payments, or comply with legal or regulatory requirements.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, the Contract, or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

13.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services, including any non-contractual disputes or claims.

14. General Provisions

14.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remainder of the Terms and Conditions, which shall remain in full force and effect.

14.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

14.3 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations, provided that this does not reduce the level of service to the Customer.

14.4 These Terms and Conditions, together with the accepted quotation and any written variations agreed by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or agreements.

By proceeding with a booking or using the Services of Harringay Man and Van, the Customer acknowledges that they have read, understood and agreed to these Terms and Conditions.