Privacy Policy

Harringay Man and Van Privacy Policy

This Privacy Policy explains how Harringay Man and Van collects, uses, stores and shares personal data. It applies to all Harringay Man and Van customers and prospective customers in our service area, as well as anyone who contacts us about our services.

Who we are and scope of this policy

Harringay Man and Van provides transport and moving services. In order to deliver these services, we need to process certain personal data relating to individuals. This Privacy Policy covers all personal data we process in the context of providing our services, communicating with you, and managing our business relationship with you.

By using our services or contacting us, you acknowledge that you have read this Privacy Policy. We may update this policy from time to time and will apply the latest version to all new interactions from the date it is published.

Personal data we collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Identification and contact details: name, address, collection and delivery addresses, email address, and any other contact information you choose to provide.

Service and booking details: details about your move or transport needs, dates and times, access details for properties, inventory information, instructions and notes you provide, and records of quotes and bookings.

Communication records: information contained in enquiries, messages and other communications you send to us, and our responses to you.

Payment related information: details necessary to process payments such as payment confirmations and transaction references. We do not store full card details if you pay by card. Card information is processed securely by third party payment processors.

Technical and usage information: limited information about how you contact us and use our services, such as the method of contact and basic technical information necessary for security and system administration.

How we collect personal data

We collect personal data in several ways, including:

Directly from you when you contact us by phone, through online enquiry forms, or by any other communication method.

During the course of providing our services, when you give us further details about your move, locations, access instructions or special requirements.

From third parties when you have given them permission to share information with us, such as comparison or referral services that pass your enquiry to us.

Automatically through our systems, to the extent necessary to maintain security, handle communications, and meet legal obligations.

Lawful bases for processing

We process personal data only when we have a lawful basis under the UK General Data Protection Regulation and related data protection laws. The main lawful bases we rely on are:

Contract: we need to process your personal data in order to provide quotes, enter into a contract with you and deliver our services, including managing bookings, carrying out moves and communicating with you about them.

Legal obligation: we may need to process and retain certain data to comply with legal and regulatory requirements, including tax, accounting and insurance obligations.

Legitimate interests: we may process your data when it is necessary for our legitimate business interests and these are not overridden by your rights and interests. This includes managing and improving our services, handling enquiries and complaints, maintaining records, and protecting our business and customers against fraud and misuse.

Consent: in limited cases, we may rely on your consent, for example where this is required for certain types of optional communications. When we rely on consent, you have the right to withdraw it at any time.

How we use personal data

We use personal data for the following purposes:

Providing quotes and bookings: responding to your enquiries, preparing quotes, confirming bookings and scheduling work.

Delivering our services: planning and carrying out moves and transport services, coordinating drivers and vehicles, and ensuring we follow your instructions.

Customer service and communication: communicating with you before, during and after your move, responding to questions, dealing with complaints, and providing updates about your booking.

Business administration: maintaining internal records, managing payments and invoices, monitoring service quality, conducting reporting and analysis, and protecting our legal rights.

Legal and compliance: meeting our legal, regulatory and insurance obligations and cooperating with public authorities where required by law.

Data sharing and processors

We limit access to personal data to those people and organisations that need it for legitimate purposes. We may share your personal data with:

Staff and contractors who need the information to provide our services to you, such as drivers and operational staff handling your move.

Service providers that act as data processors on our behalf, such as payment processing providers, information technology and hosting providers, customer management systems and administrative support services. These providers only process personal data in accordance with our instructions and are required to protect it.

Professional advisers such as accountants, auditors, legal advisers and insurance providers, where necessary for our business operations and to manage legal or insurance matters.

Public authorities, law enforcement and regulators where we are required to do so by law or where disclosure is necessary to protect our rights, the rights of our customers or the rights of others.

We do not sell your personal data and we do not allow third parties to use it for their own independent marketing purposes.

International data transfers

Our core operations are based in the United Kingdom. If any of our service providers transfer or store personal data outside the United Kingdom or European Economic Area, we require them to ensure that appropriate safeguards are in place in accordance with data protection law, such as standard contractual clauses or equivalent mechanisms.

Data retention

We keep personal data only for as long as reasonably necessary to fulfil the purposes for which we collected it and to meet any legal, regulatory, tax, accounting or reporting requirements.

In general, we retain:

Enquiry and booking information for a period necessary to manage our relationship with you, handle any follow up questions or issues and maintain reasonable records of the services provided.

Financial and transactional records for the period required by tax and accounting laws.

Communication records for a period that enables us to manage queries, complaints and potential disputes.

When personal data is no longer needed, we take steps to delete it or anonymise it securely.

Security of your personal data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage and limiting personal data to what is necessary for each purpose.

While we work hard to protect your information, no method of transmission or storage can be guaranteed as completely secure. You are also responsible for taking reasonable steps to protect your own information when communicating with us.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Harringay Man and Van customers and individuals whose personal data we process in our service area, subject to certain legal limitations. Your rights include:

Right of access: you have the right to request confirmation of whether we process your personal data and, if so, to request a copy of that data and certain additional information.

Right to rectification: you have the right to ask us to correct inaccurate personal data and to complete incomplete information.

Right to erasure: in certain circumstances, you may ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent where consent was the lawful basis.

Right to restriction of processing: you may ask us to restrict the processing of your personal data in certain situations, for example while we are reviewing a query about its accuracy or our use of it.

Right to data portability: where we process your personal data by automated means on the basis of your consent or a contract with you, you may have the right to receive that data in a structured, commonly used and machine readable format and to request that we transfer it to another controller where technically feasible.

Right to object: you may have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing your data unless we have compelling legitimate grounds to continue or processing is required for legal reasons.

Rights in relation to consent: where we rely on your consent for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to raise a concern with your relevant data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can try to resolve any concerns.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. The latest version will always apply to our processing of your personal data from the date it is published. We recommend that you review this policy periodically to stay informed about how we handle your personal data.