Terms and Conditions for Harringay Man And Van Services

These Terms and Conditions set out the basis on which Harringay Man And Van provides moving, transport, collection, delivery, and related service arrangements to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing a vehicle and crew to commence work, the customer agrees to be bound by these terms. The purpose of this document is to create a clear, fair, and practical agreement covering the booking process, payment, cancellations, liability, waste regulations, and governing law. If any part of these terms is not accepted, the service should not be booked or used.

The man and van service offered may include loading, unloading, local transport, multi-item moves, light removals, and agreed collection or delivery work. Services are provided on the basis of the information supplied at the time of booking. Customers must ensure that all details are accurate and complete, including access conditions, item descriptions, parking arrangements, property type, stairs, lifts, and any handling limitations. Where incorrect or incomplete information is provided, Harringay Man And Van may adjust the price, modify the service, refuse to proceed, or treat the booking as cancelled in accordance with these terms.

These terms apply to domestic and commercial customers unless a separate written agreement has been made. Any variation must be confirmed in writing by Harringay Man And Van. No employee, driver, or representative is authorised to change these terms verbally unless expressly permitted in writing. The headings in this document are for convenience only and do not affect interpretation. The customer should read the full terms carefully before placing a booking or requesting the service to begin.

1. Booking process

A booking request may be made through the accepted communication channels provided by the business. A quotation is usually based on the information supplied by the customer and may be subject to review if job details change. A quotation does not become a confirmed booking until it has been accepted by the customer and acknowledged by Harringay Man And Van. In some cases, a deposit, card pre-authorisation, or written confirmation may be required before the booking is secured.

The customer must provide all relevant service details before the job starts, including the number and approximate size of items, floor levels, lift availability, desired dates and times, vehicle access, and any special handling needs. If the service involves a van and man booking for fragile, heavy, or valuable items, the customer should clearly identify those items in advance. Reasonable effort will be made to meet the agreed schedule, but times are estimated and may be affected by traffic, weather, previous jobs, loading conditions, or operational issues beyond reasonable control.

2. Service performance

Harringay Man And Van will supply the service with reasonable care and skill, using suitable vehicles and personnel for the agreed work. The customer must ensure that the property and items are ready at the booked time unless loading assistance has specifically been agreed. Delays caused by waiting time, inaccessible premises, missing keys, incomplete packing, or additional unexpected work may result in extra charges at the applicable hourly or fixed rate. The crew may refuse to handle items that are unsafe, unlawful, or unsuitable for transport.

Where the job requires dismantling, reassembly, or the movement of particularly awkward items, the service is limited to what has been expressly agreed. Unless included in the quotation, the business is not obliged to provide packing materials, specialist lifting equipment, electrical disconnection, plumbing work, or installation services. Any request for additional work on the day may be accepted or refused at the discretion of Harringay Man And Van depending on time, suitability, and safety.

3. Payments

Payment terms will be stated in the quotation or booking confirmation. Unless otherwise agreed, payment is due on completion of the service and must be made by the accepted methods. The business may require a deposit or advance payment for certain bookings, especially where waiting time, long-distance travel, multiple stops, or third-party charges are involved. Any deposit taken may be non-refundable except where the business cancels the service or where a refund is required by law.

The customer is responsible for paying all agreed charges, including waiting time, congestion-related delays where applicable, parking costs, tolls, congestion or access charges, and any additional labour authorised during the job. If the customer requests a change that increases the time, distance, number of crew members, or vehicle size, the price may be revised accordingly. Invoices, where issued, must be paid by the due date stated. Late or failed payment may result in recovery action and the customer may be liable for reasonable administrative and collection costs permitted by law.

4. Cancellations and rescheduling

The customer may cancel or reschedule a booking by giving reasonable notice. Cancellation terms may vary depending on the type of service, the time remaining before the job, and any costs already incurred by Harringay Man And Van. If the customer cancels after the crew has been assigned, the vehicle is en route, or preparatory work has begun, a cancellation fee may apply to cover lost time and expenses. Short-notice cancellations may result in the full booked amount becoming payable where the business cannot reasonably reallocate the slot.

The business may cancel or reschedule a booking if the customer provides inaccurate information, if the premises are unsafe, if access is impossible, if payment conditions are not met, or if circumstances beyond reasonable control prevent attendance. If Harringay Man And Van cancels without the customer’s fault, any prepaid amount for the cancelled portion of the service will be refunded or, where appropriate, applied to a new agreed date. The business will use reasonable efforts to give notice of changes as early as possible.

5. Liability and customer responsibilities

Harringay Man And Van will be responsible for loss or damage caused by negligence proven to have occurred during the provision of the service, subject to the limitations in these terms. The business is not liable for pre-existing damage, normal wear and tear, hidden defects, inadequate packing, or items that are inherently fragile and not suitably protected. Customers are advised to ensure that valuable, delicate, or irreplaceable items are packed appropriately and, where necessary, separately insured. The service is not a guarantee against all risk of loss or damage during transit.

The customer must remove or secure loose parts, empty unsuitable containers, disconnect appliances only where safe and lawful to do so, and ensure that any item to be moved is lawful to possess and transport. The customer is also responsible for advising the business of items that are sharp, hazardous, heavy, or unusually valuable. Unless a higher level of protection has been agreed in writing, any liability for loss or damage shall be limited to the reasonable repair or replacement value of the affected item, taking account of age, condition, and depreciation, and shall not exceed any stated contractual cap permitted by law.

The business is not liable for indirect or consequential losses, including loss of earnings, loss of profit, missed appointments, or inconvenience caused by delay or interruption, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. Any claim must be notified as soon as reasonably possible and supported by sufficient evidence, including photographs and a description of the issue.

6. Waste regulations and prohibited items

Where the service includes removal, disposal, clearance, or transport of unwanted items, the customer must comply with all applicable UK waste laws and environmental rules. Harringay Man And Van may only transport and dispose of waste where it is lawful to do so and may require information about the type, origin, and destination of waste materials. The customer must not request disposal of controlled, hazardous, illegal, or contaminated waste unless the business has specifically agreed and confirmed that it is authorised to handle such materials.

For waste transfer or disposal services, the customer agrees that only lawful waste will be presented and that the business may refuse items that are prohibited, dangerous, or not declared in advance. Items such as chemicals, asbestos, clinical waste, oil, paint, gas bottles, and similar regulated materials may require specialist handling and are excluded unless expressly agreed in writing and handled in compliance with the relevant regulations. The customer must provide accurate descriptions of all waste to avoid unlawful mixing or misclassification.

7. Waste transfer notes and duty of care

Where required by law, a waste transfer note or similar record may be completed, and the customer agrees to provide the information needed for compliance. Both parties must act in accordance with their respective duty of care obligations. The business may keep records relating to waste movements, collection, and disposal to demonstrate compliance with legal and regulatory requirements. If the customer misrepresents the nature of the waste, the customer may be responsible for all resulting losses, penalties, fines, clean-up costs, and third-party claims.

The customer acknowledges that the business may refuse to collect or transport waste that appears unsafe, improperly packaged, unlabeled, contaminated, or inconsistent with the description given at booking. If any prohibited item is found during the service, the crew may stop work, isolate the item where safe, and seek instructions. Any additional time, storage, handling, or return transport caused by undeclared waste may be charged to the customer. The customer remains responsible for ensuring full compliance with applicable waste regulations.

8. Changes to the booking and site conditions

The customer must notify Harringay Man And Van of any significant changes before the service begins. This includes changes to the number of items, service address, access route, parking restrictions, or the presence of lifts, stairs, or long carries. If the job is materially different from what was booked, the business may amend the price, adjust staffing, change the vehicle, or refuse to continue until the revised cost has been accepted. Any delay caused by waiting for authorisation may be billed as waiting time.

Customers must ensure that parking and access are available at the agreed time wherever possible. If parking cannot be arranged, the customer may be liable for reasonable additional time and costs incurred while the crew seeks lawful access. The business accepts no responsibility for restrictions or delays caused by third-party building management, local restrictions, road closures, or site rules beyond its control. The customer should ensure that the route to and from the property is reasonably clear and safe.

9. Governing law and general provisions

These terms are governed by the laws of England and Wales, and any dispute arising from or in connection with the service will be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. A failure by the business to enforce any right or remedy immediately does not constitute a waiver of that right or remedy.

The customer agrees that these terms form the entire agreement between the parties in relation to the service, unless a separate written contract states otherwise. Any notices required under these terms may be given by the agreed communication method. The business may update these terms from time to time, and the version in force at the date of booking will apply unless otherwise required by law. By proceeding with a booking for Harringay Man And Van, the customer confirms that they have read, understood, and accepted the conditions set out above.